🙋Frequently asked questions
❓Why didn't I receive the automatic email after placing my
When placing an order, please carefully check and confirm that your email address is correct, has no spelling errors, and that your mailbox is not full. Also, please check if our email was mistakenly filtered into your spam folder.
If you have verified all of the above and still haven't received the email, please contact us via Contact or Email dudugiftshop@outlook.com
⏰ When will my package be shipped?
If you did not purchase a packing video, your package usually ships within 5-20 days.
If you purchased a packing video, your package usually ships within 10-20 days.
📹 When will my packing video be posted on TikTok?
If you purchased a packing video, it is usually posted 10-20 days after your order.
As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!
📦 How long does shipping take?
Under normal customs clearance, most of our packages are delivered within 8-20 days. with the majority arriving around 12 days.
Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.
💡 How can I track my order?
When your order is shipped, we send you an email with your tracking number. For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources.!